Find quick answers to the most common questions about ordering from MOSWARDROBE Boutique.
1. How do I place an order?
Browse our collections, add desired items to your cart, and proceed to checkout. You can pay securely using Paystack (cards, bank transfer, or USSD). Once your payment is confirmed, you will receive an order confirmation email.
2. What payment methods do you accept?
We accept payments via Paystack, including: – Debit and Credit Cards – Bank Transfers – USSD – Mobile Money (where available)
3. When will my order be processed?
Orders are processed within 1–3 business days after payment confirmation. During peak periods or sales, processing may take slightly longer.
4. How long does delivery take?
Delivery times vary by location: – Within Abuja: 1–3 business days – Other cities in Nigeria: 3–7 business days – Nationwide: 5–10 business days (depending on courier and location)
5. Can I change or cancel my order after placing it?
You can request to cancel or modify your order within 2 hours of placing it by contacting us at info@moswardrobe.com. After this window, we may not be able to cancel as processing would have started.
6. Do you offer free shipping?
Yes! We offer free shipping on all orders above ₦500,000 within Nigeria. Orders below this amount will attract a standard shipping fee calculated at checkout.
7. How can I track my order?
Once your order is shipped, you will receive a tracking number via email and SMS. You can track your package using the link provided or by contacting our customer support.
8. What should I do if my order arrives damaged or incorrect?
Please contact us immediately at info@moswardrobe.com with your order number and clear photos of the issue. We will arrange for a return, exchange, or refund as applicable under our Returns Policy.
9. Can I order internationally?
Currently, we ship only within Nigeria. International shipping is not available yet, but we are working on expanding our delivery options.
10. How do I contact customer support for order-related questions?
You can reach our customer support team at info@moswardrobe.com or through our WhatsApp line (available on the website). We aim to respond within 24 hours during business days.
Last updated: March 2026
Still have questions? Feel free to contact us.
